Screensteps login3/27/2023 ![]() ![]() If you receive any of these error messages, your previous carrier may have enabled a lock or restriction to your phone and you will have to reach out to them to remove this lock. Here’s a quick list of some of the most common SIM Card errors you may run into: Turn your phone back on, follow any on-screen steps provided and your phone should start to automatically activate the Tello service.Insert the SIM Card back into your phone.Make sure the SIM Card isn’t damaged or you’ll need a replacement.Once you have confirmed the above, follow these steps: Contact the previous phone carrier (or phone seller) to confirm this. Secondly, ensure that your phone is unlocked. If your phone displays a SIM Card error message, do a couple of quick checks.įirstly, ensure that you have inserted the Tello GSM SIM into a compatible device - use our device checker to confirm this. See "What APN settings are needed with Tello?" However, if you're having any issues with data, hotspot, MMS or group messaging, you need to check your APN settings to make sure that they're correct. When you activate the service with Tello, all your APN settings are usually set automatically. You will not be able to port in a new number (replace that Tello number) until you have successfully activated that SIM in your online account. Start calling, texting & surfing the web with Tello! You can also manually activate your phone by following the steps under the FAQ at the bottom of the My SIM page.Ĩ. If your phone does not activate automatically, please wait 30 minutes, then reboot your phone and try again.ħ. Your phone should start to automatically activate with the Tello service.Ħ. After activating the service, which can sometimes take up to 20 minutes, wait another 5 minutes and then switch your fully charged phone ON.ĥ. Complete the field(s) required and follow the prompts.Ĥ. Go to the "My SIM" section of your Tello online account.ģ. Unpack the phone, plug it in and leave it to charge fully.Ģ. Our Phones page, click "View Details" and scroll down to the Tech Specs section where you will see "User Manual".ġ. The phone manual is available in your online account, however. It will not contain any manual or guide or accessories. Your phone will arrive in a plain generic packaging box with simply the device, battery & charger. If you have just purchased or received your new Tello Phone, here are the next steps to get the Tello service activated. If you need help inserting the SIM, see How do I insert the Tello GSM SIM card? The port-in form will only become available & visible after a successful SIM activation and it can only be done from your online account. Only after you have successfully activated the SIM in your online account, you can port in your own number to us by submitting a port-in. You will not be able to port in a new number (to replace that Tello number) until you have successfully activated that SIM in your online account. You will see a new Tello phone number in your online account when the activation process is completed. Start calling, texting & surfing the web with Tello!Įvery SIM delivery for a new line generates a new Tello phone number once activated.You can also manually activate your phone by following the steps under the FAQ at the bottom of the My SIM page.If your phone does not activate automatically, please wait 30 minutes, then reboot your phone and try again.Follow any on-screen steps provided and your phone should start to automatically activate the Tello service.Insert the new Tello GSM SIM (logo side up) and switch the fully charged phone ON.Once the website has confirmed that the activation process has finished which can take up to 20 minutes, wait another 5 minutes. ![]() ![]() ![]() Complete the field(s) required and follow the prompts.Go to the "My SIM" section of your Tello online account.When the package arrives, follow these steps: You receive 1 SIM card and that 1 SIM card contains the three different sized punch-out SIM options. When you purchase a Tello GSM SIM, you receive a 3-in-1 SIM card that includes mini (2FF), micro (3FF), and nano (4FF) sizes to fit any type of compatible phone. If you have just purchased or received your new Tello GSM SIM, here is how to get the Tello service activated. ![]()
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